Refund policy

We are committed to making your shopping experience as enjoyable and hassle-free as possible. Please read through the following terms and conditions before making a purchase. By completing a purchase, you acknowledge and agree to these terms.

Returns Procedure
We do not accept returns at this moment.

Exchange Procedure
Initiating an Exchange:
To initiate an exchange, please contact our customer service team at merxindia25@gmail.com with your order ID, size purchased, and size exchange requested within 7 days of receiving the item. We will respond within 24 hours.

Once we confirm the return/exchange, we will schedule a pickup within 1-3 business days. We typically receive the product within 6-7 days. Upon receipt, we will dispatch the exchanged product within 2-3 days if all conditions are met. That is the Exchange Process typically takes 10-12 business days from the date of pickup.
If reverse pickup is not available at your location, you may self-ship the product(s) to us at the address below within 5 days of raising a return request. Please include your Order No. and Return ID on a piece of paper inside the packet.

*Exchanges are available for a charge of ₹250, applicable for changes in size only
(Need to be paid upfront)

*NO RETURN OR EXCHANGE DURING SALE PERIOD. ALL SALES ARE FINAL.

Quality Check
All exchanges will undergo a quality check by our team. We reserve the right to decline an exchange if:
- A valid proof for Exchange is not provided by the customer (Video while unboxing the Products).
- The product(s) are returned after use.
- The product(s) are damaged.
- The product(s) are not in their original packaging.

Exchange Limitations
- Exchanges are allowed for the same product for size only once.
- Exchanges are subject to availability. If the requested item is unavailable, you may choose another product of same or higher value than your original product.

For exchanges, please email us at merxindia25@gmail.com

Cancel & Refund Policy

Cancellation Policy
Merx Orders can be canceled for any reason up to 30 minutes after placing the order. If it's been more than 30 minutes since placing the order, the order will ship as scheduled. In order to cancel the order in the 30 minutes window you can email us at merxindia25@gmail.com

Refund Policy
We do not offer refunds for any products.

Please email us at merxindia25@gmail.com for any further assistance.